Every client request, clear and on record

Clients point at exactly what they want changed. You reply with an estimate. Nothing starts until they approve, and nothing gets lost afterwards.

The way requests arrive today

A text on a Saturday. An email with "the thing on the homepage" and no screenshot. A phone call you summarise from memory. Then, months later, nobody remembers what was agreed or what it cost.

Change requests replace all of that with one thread per request, tied to the page it's about.

Your client

Point at the page, mark it up

While browsing their own live site, your client clicks "Request a change" in the editing toolbar. The page is captured as a screenshot, ready to mark up.

  • Pins, boxes, arrows, freehand and text notes
  • The page address is recorded automatically
  • Start on a phone, save a draft, finish on a laptop
  • Questions that aren't about one page work too, no screenshot needed
yoursite.com/menu
Our Seasonal Menu
Book a table 1
2
1 Can this button stand out more? People keep missing it.
2 Swap these photos for the new autumn dishes.
You

Ask, then estimate

The request lands in your inbox alongside requests from every other client site you look after. Ask questions in the thread, then propose an estimate.

  • Enter the effort and how confident you are
  • Your client sees a time and cost range, based on your rate
  • Revise an estimate any time; earlier versions are kept
Make "Book a table" stand out Estimated
JD

Happy to. I'd make it your brand red and move it above the menu.

Time 1.5–2.5 hours
Cost $135–$225
Approve Decline

Approved, done, and kept

Every request moves through the same clear stages, so both of you always know where it stands.

  1. Sent Client sends the request
  2. In discussion Questions go back and forth
  3. Estimated You propose time and cost
  4. Approved Client says yes
  5. In progress You do the work
  6. Completed Client confirms it's done

Once completed, a request is frozen as a permanent record. Everyone involved keeps read access, even after the project ends.

The client decides. You advise.

Built-in roles keep each side doing their part. Need something different? Create your own roles on the Collaborate plan.

Owner and Editor

File requests, set priorities, approve or decline estimates, and confirm when work is complete.

Developer

Discuss requests, propose estimates and track the work, with read-only access to the site's content and media.

Included on every plan

Try the full workflow free while you build. Go live with your own domain and email notifications from $10 a month per site, or choose Collaborate for up to 100 requests in progress at once.

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Give your clients a better way to ask

Free while you build. No credit card required.

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